Tuesday, January 10, 2006

Why send a cake in the mail?

The competition's heating up in the world of pastrycommerce, as evidenced by this AdWords entry from the competition over at the usabirthdays site:

Birthday Cake Delivery
Why send a cake in the mail when
you can get a cake baked locally?

Good question there, usabirthdays, and a good thing that's not the only ad that you run, because I'm about to explain a few things.

First, nobody's sending a cake "in the mail," at least not from our site. The implication here is that we're tossing our cakes in a box and shoving it into the closest mailbox. That's what most people think of when they think of mail. Cakes wouldn't survive too well in that environment, which is why we've spent years developing packaging and shipping methods, and working out relationships with UPS and FedEx to ensure that our products arrive on time and in one ready-to-enjoy piece.

So now that the editorial slur against our shipping practices has been addressed, let's get to the real question that's being posed, with the appropriate revisions:

Why send a cake when you can get a cake baked locally?

Why go to Vegas when there's a casino a few hours away? Why stay at the Ritz-Carlton (lose the Flash intro, people) when you can stay at Motel 6? (Maybe because they have a better Web site.) Why eat at Ruth's Chris when Chili's has the New Cajun Ribeye?

Awesome Blossom aside, there's a simple reason: quality. When you order a cake from us, it goes straight to an award-winning bakery. The same bakery, every time. Whether it's cheesecakes from JR Bakery of Chicago or one of the amazing cakes from Bittersweet Pastries, you'll get the same quality whenever you order.

What happens when you order from usabirthdays? Your order goes to a local bakery. They could be great. They could all be using the same recipe. They may have even won an award. But you won't know. And if you order again, and you're sending to a different state, you'll be dealing with another unknown bakery. You're taking a chance on quality. I think that's okay with floral arrangements, because they just have to look good. A cake has to taste good, too, and taste good consistently. That's what makes memories and traditions.

If you want to take a chance, there's sites out there that will let you. If you think the people you love deserve the commitment to quality and consistency that we provide, we're here for you.

And we won't send your cake through the mail.

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