Wednesday, June 29, 2005

Summertime and Other Acts of God

The nice folks in Chicago have been putting up with some extreme heat. Most people don't like heat waves, and cheesecakes like them even less. As a result of the temperatures and expected severe weather, I've been advised by JR Bakery that they will be unable to ship any cheesecakes today. They expect to resume shipping tomorrow, and in the meantime, all of the cakes from Bittersweet Pastries are available for overnight delivery.

There's no way to plan for these events, short of asterisking every page in the site with the text, "Excepting Acts of God." That's a term your insurance agent might use if you file a claim after lightning hits your house.

We rely on the expertise of our partner bakeries to determine when shipping is and isn't feasible. Up here in the Boston area, I know how disruptive blizzards can be, but I'm lucky enough to have a regional Post Office sorting center a short mush up the road. If they tell me that our products won't get out in time, I'll hold off on shipping.

We make every effort to deliver on time because we know how important that is to our customers. If you ever place an order that we cannot ship due to weather or other extreme conditions, we will let you know and work with you to find either an alternative on our site or a competitor who can meet your needs.

No comments: