Welcome to the 1-800-Bakery.com blog, where you'll be treated to an inside view of this adventure in e-commerce. From the good to the bad, I'll let you in on what happens behind the scenes, and hopefully get your help in making the site better.
It's less-than-stellar news to start, as anyone who tried to use our Shopping Cart over the weekend can attest. It seems "someone" was editing some text and left a quotation mark out of the computer code that creates the page. As a result, anyone who tried to buy anything got an error on the Order Confirmation page. It's been fixed now and is ready to meet your purchasing needs, should you have any.
While I was sorting out that problem on Monday, someone posted a dissatisfied review for our Palmiers. For the sake of full disclosure, I'm based out of La Patisserie, so I see their products every day. The reviewer is right--they don't look like the picture, which means we need to get them right, especially since they're one of the products we promote through Google's Adwords.
I'm sorry to see a customer disappointed but glad for the feedback. No business ever gets everything right all the time and mistakes are great teachers. Never be afraid to tell a business owner that you're unhappy, or in our case, post it in our Reviews.
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A behind-the-scenes look at the life and times of an unlikely venture in e-commerce: baked goods retailing.
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